Last updated: January 4, 2026
Frost Fire Heating & Cooling (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our business.
Information We Collect
We may collect the following information when you contact us or request services:
-
Name
-
Phone number
-
Email address
-
Service address
-
Information related to your HVAC service request
How We Use Your Information
We use your information solely for legitimate business operations, including:
-
Scheduling and confirming service appointments
-
Providing technician arrival or delay updates
-
Responding to customer inquiries
-
Providing customer support and service-related communications
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Text Messaging and Communications
If you provide your phone number, you may receive service-related text messages such as appointment confirmations or technician updates. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP.
Data Protection
We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse.
Third-Party Services
We may use third-party service providers to support business operations (such as communication or scheduling platforms). These providers are only given access to information necessary to perform their services.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Frost Fire Heating & Cooling
Email: frostfirehvacr@gmail.com
Website: https://frostfirehvacr.com